I was very interested to read the results of a recent survey which found what I have always maintained – good workmen value their reputation for good service over the money they receive for a job.
Last month Dulux Trade published the results of a survey of 500 decorators across the UK. It looked at a variety of issues relevant to the industry, including time management, training and the value of reputation.
Over one third of the respondents (37%) said that they put doing a good job above maximising profit (7%) or finishing a job quickly (8%). 52% confirmed that they had worked outside their normal working hours to get an urgent job finished.
Training held great importance according to the survey’s results. 78% said they had received professional training and that making these credentials clear to their clients was of importance. Three out of ten respondents said they invested in training for their employees to maintain their company’s reputation.